Graduate Role

We are a fast-growing software-as-a-service (SaaS) company, headquartered in Auckland CBD, delivering smart logistics optimisation software to large enterprises and logistics companies. Our digital transport management system (TMS) was founded here in New Zealand, and is currently in a rapid phase of growth, with offices in Melbourne (Aus), Denver (USA) and Atlanta (USA). Our optimisation technology is world-leading and recognised internationally including by the NZ Hi-Tech Awards.

We are looking for a graduate to join our team as an Analyst based in Melbourne, with a period of training in Auckland. You will start off by learning our platform thoroughly, then work with assisting customers on usage of our software, document platform features and enhancements, work with our development team on implementing changes and testing, and assist on projects as required.

Key Tasks:

• Understand our software platform
• Handle a queue of customer queries on bookings, payments and reporting, prioritizing issues based on severity and customer impact
• Suggest enhancements to software to improve customer experience
• Deliver an exceptional customer experience by taking inbound phone calls, web inquiries, and online chats to support customers
• Project assistance for software implementations, new feature development and testing

Skills and Experience Preferred:

• Engineering, Software Engineering or Computer Science degree preferred
• Independent, proactive and task orientated
• Friendly with the ability to relate well to people
• Strong attention to detail and good written and verbal communication skills are required
• Ability to manage multiple concurrent priorities in a very fast paced environment
• Good computer literacy (Excel, Word)

M2X’s culture offers an innovative and fun environment. We have a history of promoting from within, and strong opportunities exist for the right person to grow with us into business or engineering roles as we continue to expand across NZ, Australia and the US.

Thank you for your application, we will be in touch with you directly. In the meantime, feel free to check out our website.