Physio and Gym Receptionist

About Us

Our expert team provides 24/7 Gym memberships, ACC Physiotherapy,
Reformer Pilates classes, and personal training services out of our
purpose-built Health and Fitness Centre, enabling our local North Shore
community to enjoy a healthy and active life. We welcome members of all
abilities and ages, from newcomers to seasoned athletes, to those
overcoming injury. No matter where you are on your health and fitness
journey, our team at Link Health and Fitness will work with you to help
you achieve your goals.

About the Role

As the first point of contact for our clients and members, you’ll play a key role in creating a warm, professional, and welcoming atmosphere. Your day will involve supporting the physiotherapy team, assisting gym members, coordinating Pilates bookings, and ensuring the smooth running of the front desk.

Key Responsibilities

• Greet clients and members with a positive and professional attitude
• Manage all incoming enquiries (phone, email, in-person)
• Process payments, schedule physiotherapy appointments, Pilates classes, personal training bookings, etc
• Assist with new gym memberships, onboarding, and access enquiries
• Perform light cleaning duties such as vacuuming, re-racking weights etc
• Be confident talking to gym members, with queries on how to use equipment
• Comprehensive understanding of Link Healht and Fitness services

Ideal Characteristics

• Warm, approachable, and customer-focused
• Strong communication and interpersonal skills
• Excellent organisation and multitasking abilities
• Comfortable using booking systems, POS software, and general computer applications
• Quick learner as all training can be provided
• Ability to work both independently and as part of a team
• A genuine interest in health, fitness, and supporting others