Part-Time (during the school term) with options to work holidays
AquaGym Swim Centre

Key Responsibilities

1. Customer Service & Front of House Management

• Warmly greet all patrons, members, and visitors upon entry, creating an immediate positive impression.
• Answer all phone and in-person inquiries professionally, providing accurate and up-to-date information on swim programs (lessons, squad, adult lane swimming), facility hours and fees.
• Proactively address and resolve customer feedback, concerns, and complaints with professionalism, escalating complex issues to the Supervisor as necessary.
• Maintain a clean, organized, and welcoming reception and lobby area at all times.

2. Administration & Financial Processing

• Process all sales transactions accurately, including casual admissions, membership sign-ups, program enrolments, and retail purchases (e.g., goggles, caps).
• Manage the Point of Sale (POS) system, including daily cash handling, processing card payments, and reconciling the cash register at the end of each shift.
• Manage and update customer databases, ensuring accurate record-keeping for enrolments, memberships, and contact information.
• Assist in monitoring the lobby area to ensure the safety and security of patrons, and be familiar with all centre emergency procedures.

Working Hours

• Must be available for a Sunday morning shift 7.20am - 1.15pm and one other afternoon minimum consistently
• Holiday Options: flexible shifts are available during school holiday periods to cover extended centre operating hours and holiday programs.

Required Skills & Experience

• Experience in a customer-facing role (reception, retail, hospitality, or leisure centre environment).
• Exceptional verbal and written communication skills with a professional and friendly manner.
• Proficiency in cash handling and operating a computerised Point of Sale (POS) or booking system.
• High level of organisation, attention to detail, and the ability to multitask effectively in a fast-paced environment.
• Reliable, punctual, and flexible to work the required term-time schedule.

Personal Attributes

• Enthusiastic: Possesses a positive, energetic, and 'can-do' attitude.
• Customer-Focused: Genuinely enjoys interacting with the public, including children and families.
• Team Player: Works collaboratively with Teachers, coaches, and management.
• Professional Presentation: Presents a neat, tidy, and professional appearance at all times.