Your Key Responsibilities

Front Desk & Client Service

• Greet clients warmly and ensure they feel welcome.
• Answer phone calls and respond to client queries.
• Manage bookings in Cliniko – including scheduling, rescheduling, and confirming appointments.
• Take payments and manage EFTPOS transactions.

Patient & ACC Administration

• Enter new patient details, ACC claim numbers, and relevant codes into Cliniko.
• Assist with daily claim entry and ensure information is accurate and complete.

Bookings, Debtors & Cancellations

• Support practitioners by helping rebook clients where needed.
• Flag unpaid invoices and note any DNAs (did not attend) or cancellations.

Daily Admin & Facilities

• Keep the reception and waiting area tidy and organised.
• Assist with laundry, basic stock checks, and restocking supplies.